Fieldbit Hero is an interactive collaboration platform for field services, enabling the two-way exchange of live video, real-time augmented reality (AR) annotations, messaging and voice between experts and technicians in the field.
Hands-free visual collaboration is critical for complex machinery with hundreds of small parts, as well as work in damp or chemical-laden environments where smartphones are not a viable option. Wearing commercially available smart glasses, field technicians interact with service center experts, while both hands are free to perform repairs. The technician shares live video with the expert, who in turn augments the video with precise visual instructions that are superimposed on the technician's field of view using AR and other techniques.
Fieldbit Hero is an end-to-end cloud-based platform designed for easy setup without any need for hardware or software installation. Just download the mobile app and you're ready to go.
Two-way, hands-free real-time collaboration increases productivity and first time fix rates
Improved remote resolution rates maximize machine uptime and increase customer satisfaction
More accurate remote diagnostics and less return visits due to communication issues
On-the-job knowledge capture of service and repair processes helps you overcome workforce knowledge gaps