Fieldbit’s Augmented Reality Collaboration Platform Enables Galdi to Offer New Service Packages to Its Customers
Paese, Italy and Hod Hasharon, Israel, May 14, 2018 – Galdi Srl, a leading Italian manufacturer of equipment for filling and packaging of milk, dairy products, dry food, liquid egg and fruit juice products, showcased its “Through Your Eyes” (TYE) service offering at the recent Anuga FoodTec 2018 trade show in Cologne, Germany.
TYE is an innovative remote video assistance service that enables Galdi’s technicians to provide more effective support to customers, particularly those situated far away from one of Galdi’s service centers. Powered by the Fieldbit Hero augmented reality collaboration platform, TYE allows Galdi help desk engineers to guide the customers’ maintenance staff through the necessary service or repair procedure using augmented reality instructions or by sharing technical documents or tutorials.
“Through our cooperation with Fieldbit, we are able to create new service concepts and business models that enhance collaboration with customers,” said Stefano Bortignon, After Sales Manager at Galdi. “The TYE concept allows us to build “brand fidelity” through customer care actions that optimize the customer experience throughout the lifecycle of the machine. By offering sustainable solutions and assisting the customer promptly, TYE guarantees downtime reduction, lower maintenance costs and quick troubleshooting for our machines.”
Galdi’s new service concept reflects the evolution of its business strategy – from machine manufacturing to providing a total solution according to each customer’s requirements. Based on agile product design methodology, Galdi offers customized solutions that include onsite installation, training, spare parts management and support. Using Fieldbit Hero, Galdi is now able to offer customers TYE service packages for enhanced interactive after-sales support, remote training and assistance. TYE packages are included in the sales contract for new machines, and are also offered to existing installations.
Fieldbit Hero is an interactive field service collaboration platform for sharing a field of view (See-What-I-See) between domain experts and a remote technician. Using live video and an online augmented reality editor, remote experts can send precise visual instructions to field technicians or users, guiding them through a problem resolution cycle.
“As machine manufacturers worldwide digitalize their field services, they are seeking new ways to generate revenues from service-related products,” said Evyatar Meiron, CEO of Fieldbit. “Galdi is a prime example of an agile, customer-focused organization using the Fieldbit platform to implement an innovative service-oriented business model.”
About Galdi Srl
Established in the mid‐Seventies in the province of Treviso, in the heart of a solid industrial area in the North‐Eastern Italy, Galdi Srl is a fast‐growing company with an international presence. Galdi specializes in the design, building, installation and after‐sales assistance of packaging machines for the fresh pasteurized dairy, fruit juice, dry food, liquid egg and noncarbonated drinks industry. Its core business is gable‐top packaging, where Galdi excels in both fresh refrigerated products and Extender Shelf Life products or (ESL).
Galdi has always been focusing on the quality of its machines as well as on minimizing management costs and increasing ease of maintenance. It also offers after‐sales assistance and training programs which have been specifically developed for the final users of its machines.
Founded in 2014, Fieldbit is a leading developer of real-time augmented reality collaboration solutions. Its enterprise class, out-of-the-box, hands-free technology enables on-site service engineers to collaborate seamlessly with experts in the service center, and to receive all the know-how and guidance they need to solve issues quickly. Fieldbit increases remote resolution and first time fix rates, minimizing costly downtime and enhancing customer satisfaction. All actions and information exchanged in a repair session are recorded and documented, helping organizations preserve practical knowledge and address the challenges of an aging workforce.