Fieldbit Recognized as a Remote Expert Guidance Solutions Sample Vendor by Gartner, Summer 2019

Gartner Hype Cycle Reports: Summer 2019

In Summer 2019, augmented reality appears in several Gartner Hype Cycle reports. The Fieldbit team is excited to find industry reports writing about enterprise augmented reality and immersive technologies. With attention on augmented reality for enterprise, we at Fieldbit interpret this to mean a future rise in demand for such technologies across industries.

Evyatar Meiron, CEO at Fieldbit says, “Customers appreciate our innovative, powerful AR platform uses and how it transforms the work of technicians into better, faster service and enterprise-wide cost savings. Fieldbit’s multi-source knowledge platform is opening up new worlds of opportunity for enterprises seeking to harness the power of augmented reality and real-time IIot.”

 According to Gartner:

Gartner Hype Cycles provide a graphic representation of the maturity and adoption of technologies and applications, and how they are potentially relevant to solving real business problems and exploiting new opportunities. Gartner Hype Cycle methodology gives you a view of how a technology or application will evolve over time, providing a sound source of insight to manage its deployment within the context of your specific business goals.”1

 

Gartner Hype Cycle, Gartner Inc., 2017

As IT leaders, managers and planners weigh major purchasing decisions about various growing technologies, it is vital to know the context for technology before investing.

Where is Fieldbit in the Hype Cycle?

It’s a tricky question since Fieldbit multi-source AR knowledge platform offers several key uses to different industries with different benefits and even competitors. Here’s the rundown:

  1. Gartner’s report Hype Cycle for Oil and Gas, 20192, named Fieldbit as a Sample Vendor in “Mobility in Oil and Gas.” Some things to note about vendors in this category:
    • “Benefits include increased productivity, reduced errors, greater agility and a better return on assets. The reduction in mundane, unproductive tasks also leads to a more satisfied workforce and an improvement in talent acquisition.”
    • “The pace of mobile innovation is increasing as companies strive to elevate worker productivity, enhance customer experiences and increase safety. Costs for equipment are falling, cloud-enabled oil and gas solutions are emerging, easy-to-implement mobile development platforms are growing and mobility skills are expanding. New solutions are mitigating historic technical barriers, such as the scarcity of intrinsically safe devices, mobile-unfriendly legacy software and limited communication options (in both open-field and plant environments).”  
  2. Fieldbit is named in “Remote Expert Guidance Solutions,” in Hype Cycle for the Future of CSP Wireless Networks Infrastructure, 20193. Some things to note about vendors in this category:
    • “Gartner lists the current benefit rating as moderate due to its potential to radically improve field service metrics, while acknowledging the relative obscurity of this technology today.”
    • “In cost-avoidance scenarios, Gartner has witnessed examples in highly technical, custom manufacturing where the use of expert guidance tools dramatically reduces the rate of errors that can halt production.”
    • “Gartner expects the availability of wearable tech to increase and its cost to decrease over the next two to five years. That trend, paired with broader use of immersive UX by users in common platforms like Windows 10, will drive the expansion of expert guidance to less specialized tasks, such as end-user IT support.” 
  3.  Fieldbit is mentioned as a Sample Vendor in “Augmented Reality for Customer Support” in Hype Cycle for Business Process Services, 20194. Some things to note about vendors in this category:
    • “The BPS market continues to experience rapid technology-driven evolution targeted at enabling or enhancing the service delivery of business processes.”
    • “Customers can view instructions or understand how to use a device or machine by manipulating it virtually while receiving instructions via text, video, voice and “telestration” (i.e., the support person draws arrows and text boxes that dock to components of a live or still image). This can lower support costs while raising client satisfaction.”
    • “Many startup organizations and some large ERP and CRM vendors have shown interest in AR for customer support, particularly for field-service technicians or hands-free, end-user remote support, self-service and in-context instructional video use cases. However, most of the solutions are not tightly integrated with applications such as field service and CRM customer service.” We’d like to point out that Fieldbit is customizable and tailored for field services and easily integrates with companies’ existing CRM, ERP, FSM, SCADA. 
  1.     Fieldbit is named in “Immersive Content and Workflow Tools” in Hype Cycle for Unified Workspaces, 20195. Some things to note about vendors in this category:
    • “Based on a time to plateau of five to 10 years, within 10 years, these capabilities are likely to become features of enterprise collaboration tools, mobile content management (MCM), computer-aided design (CAD) and mobile app development tools.”
    • “As MR hardware such as head-mounted displays (HMD) decrease in price and see broader adoption, the demand for accompanying workflow tools will extend beyond the specialized focus of vendors in this market (e.g., tools specific to field service and B2B2C applications such as multimedia presentations).” 
  1. Fieldbit is mentioned in “Remote Expert Guidance Solutions” in Hype Cycle for Frontline Worker Technologies, 20196.  A point to note about vendors in this category:
    • “Gartner estimates the growing maturity of wearables as progressing forward modestly as more enterprise-ready devices reach the market at a lower cost and use cases for working in an augmented or immersive environment mature.” 
  1. Fieldbit is mentioned in “Immersive Content and Workflow Creation Tools” in Hype Cycle for Mobile, Endpoint and Enterprise Wearable Computing, 2019as one of the Sample Vendors. Some things to note about vendors in this category:
    • “Over time, as MR hardware like head-mounted displays (HMD) decrease in price and see broader adoption, the demand for accompanying workflow tools will extend beyond the specialized focus Gartner sees vendors in this market taking today.”
    • “The proprietary nature of the current wearables market may dictate the use of a dedicated tool for a given wearable. However, the best solutions will provide powerful tools for developers to integrate with enterprise systems while at the same time putting the right level of control over content and workflow into the hands of ordinary business users.” This is one box that Fieldbit checks since there are at least two user types and interfaces – for admin and users. 

Overall, we at Fieldbit believe that Gartner analysts mention Fieldbit as a sound IT operations investment because it delivers on its promises to speed discovery and resolution of problems, making field services’ jobs easier. At Fieldbit, we look forward to bringing invaluable solutions to field services!

    1.  Gartner Methodologies, Gartner Hype Cycle, https://www.gartner.com/en/research/methodologies/gartner-hype-cycle
    2. Gartner Hype Cycle for Oil and Gas, 2019, Rich McAvey, et al, 5 August 2019
    3. Gartner Hype Cycle for the Future of CSP Wireless Networks Infrastructure, 2019, Sylvain Fabre, 7 August 2019
    4. Gartner Hype Cycle for Business Process Services, 2019, Katie Gove, 11 July 2019
    5. Gartner Hype Cycle for Unified Workspaces, 2019, Nathan Hill, 31 July 2019
    6. Gartner Hype Cycle for Frontline Worker Technologies, 2019, Rob Smith, 31 July 2019
    7. Gartner Hype Cycle for Mobile, Endpoint and Enterprise Wearable Computing, 2019, Michael Silver, 2 August 2019

Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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