Fieldbit Blog

Gartner’s April 2019 Magic Quadrant for Field Service Management Report
July 18th, 2019
Gartner’s April 2019 Magic Quadrant for Field Service Management (FSM) report states that “Vendors’ positions in this Magic Quadrant reflect customers’ new expectations in areas such as digital technician support, outcome-based service business models, and...
How to Increase First Time Fix Rates with AR
June 19th, 2019
An FTF is an ideal situation for service providers. Referring to the percentage of service issues resolved on a single visit, high FTF rates mean that providers can diagnose issues, problem solve and deploy solutions...
Technician and AR view in smartglasses
June 13th, 2019
Service support is one of the fastest-growing use cases for augmented reality (AR), and new applications are being explored every day. Technicians in service fields are tapping into AR (usually via smart glasses or on...