Remote Assistance
Share know-how instantly with remote assistance
When something goes wrong on site, every hour of downtime is dollars down the drain. You need an expert with specific technical know-how, but it’s midnight, and the expert is three hours ahead. Who can you call to make the fix?
Expertise is hard to come by. And the skilled workers and experts are aging out or tough to find. Also, hiring experts is costly. Therefore, we need a technology to train workers to become the next generation of experts.
Augmented reality-supported remote assistance helps you reduce travels via remote inspection, improve safety, and solve problems with collaboration and in-house knowledge sources.
Collaboration platform with built-in ticketing system and online AR
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Increased productivity – Improve first-time fix
Conveniently hands-free, technicians can achieve greater efficiencies and First Time Fixes when there’s over the shoulder expert guidance.
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Access to Expertise
A subject matter expert can become available immediately via remote assistance. No time spent waiting for the SME to travel. No waiting for someone to arrive on-site.
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Minimize equipment downtime
Remote assistance reduces the need for costly dispatches. Instead, a remote expert or a remote team collaboration can provide the solution along with knowledge resources.
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Reduce on-the-job training
A technician performs repair or maintenance quickly, guided by visual instructions from an expert.
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Increased productivity – Improve first-time fix
Conveniently hands-free, technicians can achieve greater efficiencies and First Time Fixes when there’s over the shoulder expert guidance. -
Minimize equipment downtime
Remote assistance reduces the need for costly dispatches. Instead, a remote expert or a remote team collaboration can provide the solution along with knowledge resources.
-
Access to Expertise
A subject matter expert can become available immediately via remote assistance. No time spent waiting for the SME to travel. No waiting for someone to arrive on-site. -
Reduce on-the-job training
A technician performs repair or maintenance quickly, guided by visual instructions from an expert.
- Use Case: Remote Expert
- Improve first-time fix
- Reduce downtime / MTTR
- Reduce service call duration
- On-the-job knowledge capture
- Peer-to-Peer Collaboration
- Shorten learning curve
- Improve first-time-fix
- On-the-job knowledge capture
- Use Case: Unregister Users
- Improve Remote Resolution Rate
- Avoid unnecessary site visits
- Avid misdiagnosis
- Accurate spare parts allocation
- Use Case: OneTouch Device User
- Any operator can open a ticket
- OneTouch operation on smart glasses
- Request is sent to a group of experts
- Improve Remote Resolution Rate
Explore
Empowered by augmented reality visually-guided remote assistance and the Fieldbit knowledge platform, you can collaborate, retrieve and retain know-how from your co-workers, experts, or supervisors via messaging, video, and in-house sharing systems.
Knowledge – anytime, anywhere.
