Fieldbit is for companies willing to challenge the status quo in field services.
Most manufacturing operations today are driven by digital technologies. But when we looked at field services, we found that such a transformation has yet to take place.
We're here to address this anomaly. We believe that by harnessing cutting-edge technology to create, capture, and share knowledge across the service organization, it's possible to transform the way equipment manufacturers provide field services.
Based on our rich experience in developing innovative technologies for traditional industries, we've created a software platform designed to address the key problems plaguing field services. Fieldbit empowers your field technicians to get the job done right the first time, so you'll be able to improve first time fixes, maximize machine uptime and increase technician productivity.
Don't settle for the status quo.
The uptime of your customers' expensive machinery is critical to their business operations. When a fault is discovered, they expect it to be fixed on the first service call. But how can you ensure that the remote diagnosis is correct and that the technician sent to handle the problem knows how to fix it properly?
This is where Fieldbit comes in. We provide equipment manufacturers and users with an end-to-end collaboration platform for field services. Our innovative software enables remote experts to send precise visual instructions to field technicians using real-time augmented reality, live video, messaging and voice. Full support for smart glasses allows technicians to collaborate with experts, while both hands are free to work on complex machinery fixes. Fieldbit increases remote resolution and first time fix rates, minimizing costly downtime and enhancing customer satisfaction. All actions and information exchanged in a repair session are recorded and documented, helping organizations preserve practical knowledge and address the challenges of an aging workforce.
As more and more manufacturers deploy data-driven Industrie 4.0 systems, information overload is becoming a major challenge for field services. By combining AR and smart glasses, Fieldbit allows technicians to streamline information at scale – giving them the right information about the right process or machine at the right time and place.