Fieldbit provides industrial asset manufacturers and asset owners with an enterprise-grade, multi-source field service knowledge software platform that uses augmented reality to meet the challenges facing field service technicians as they service expensive, complex equipment in hostile environments where any amount of downtime is hugely expensive.
Real-time visual collaboration lets your support engineer guide end users through problem resolution without expensive field visits, enhancing customer satisfaction and reducing service costs.
Highly accurate remote diagnostics and precise visual instructions from experts to field technicians increase FTF rates and minimize costly downtime.
All actions and information exchanged in a repair session are recorded and documented, preserving practical knowledge often only known by your veteran employees.
Higher machinery utilization boosts end-user business performance, hones manufacturers' competitive edge, and drives revenues from usage-based business models.
Increase in Remote Resolution Rate (RRR)
Improvement in First Time Fix (FTF) rates
Increase in service profitability
Reduction in on-the-job training times
Fieldbit streamlines the maintenance of facilities for water production, delivery and quality and allows for faster problem diagnosis, reduced equipment downtime and expedited training of new technicians.
Yossi Yaacoby, Director of WaTech® Division, MekorotWe believe that AR and smart glasses are set to play an ever-growing role in the maintenance and operation of complex equipment in industry, as well as for training field service teams. Working with Fieldbit will enable us to offer best-of-breed technologies to industry 4.0 companies.
Peter Derks, Brand Director at Actemium NLOur vision is to be at the forefront of technology so that we can optimize quality, costs and service for our customers. Fieldbit’s AR platform will enable us to provide our customers with the next generation in field service technology, for maximum machine uptime and productivity.
Uwe Rothaug, Managing Director at Kurtz GmbHIntegrating Fieldbit with our Mobile Workforce Management suite provides field technicians with the innovative tools they need to complete their repair and service tasks more quickly and efficiently.
Israel Beniaminy, Senior VP ClickSoftwareWe are using augmented reality (AR) devices such as ‘smart glasses’ across BPX Energy. Technicians can use the anywhere in the business and they can then return AR-enabled instruction back to the technician – all while keeping their hands free. We are now using the mobile platform to troubleshoot equipment, conduct safety verifications and deliver remote training. This is helping increase productivity and contributing to improvements in the safety and efficiency of our operations.
BP on Fieldbit technology, BP 2018 Annual ReportRealWear HMT-1
Vuzix M300
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Tablets
Web Browsers
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